MB SD C4 2020.03 ewa-net Activation Unknown ID Error Solution

Customer Problem: I run V2020.03 Xentry software with my MB SD Connect C4, when enter ewa-net to activate, an error message appears on the screen with “Current MAC address (LAN ID): Unknown LAN ID”. How to solve it?

Solution offered by www.obdii.shop engineer:

1.Open “Computer Management”
2.Right click “Device Manager” to select “Show hidden devices”

3.Uninstall all virtual network card drivers with # in the “Network adapters” option

4.Restart ewa-net

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