How to Set a VCI Device as Lost or Defective in the MTSP

The Mopar Technical Service Portal (MTSP) is a valuable asset for service managers and shop foremen. One important aspect of managing devices within the MTSP is being able to accurately update their status, especially when they are lost or defective. This article will guide you through the simple steps of setting a VCI (Vehicle Communication Interface) device to a lost or defective status in the MTSP.

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Proceed as follows:
Step 1: Logging into the MTSP
To initiate the process, the MTSP asset manager, typically the Service Manager or Shop Foreman, should visit the MTSP website at Enter the necessary login credentials to access the portal.

Step 2: Navigating to the Dashboard and Devices Page
Once logged in, you will be directed to the MTSP Dashboard. Locate and click on the Devices page, which is where you can manage all your VCI devices.

Step 3: Selecting the VCI Device
From the list of devices displayed on the Devices page, identify the specific VCI device that has been lost or damaged. Click on the device to proceed to the device details page.

Step 4: Updating the Device Status
On the device details page, you will find a Status dropdown menu. Click on the dropdown menu and select the new status for the device. In this case, choose either “Defective” or “Lost” to accurately reflect the current condition of the VCI device.

Step 5: Sorting Devices by Status
To conveniently view devices based on their status, utilize the sorting feature provided by the MTSP. On the Devices page, you will find a table that includes various columns, including the Status column. Click on the Status column header to sort the devices accordingly, grouping them based on their status. This allows for easy identification and organization of devices with similar conditions.

By following these simple steps, you can efficiently set a VCI device to a lost or defective status within the Mopar Technical Service Portal. Properly updating device statuses ensures accurate inventory management, allowing for timely repairs or replacements. Utilize the MTSP’s sorting feature to conveniently manage devices based on their status. Remember, maintaining an organized and up-to-date device inventory is crucial for a smooth and efficient service operation.

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