Some users may successfully install the MB Star C6 diagnostic tool and software, but still experience connection problems with newer Mercedes-Benz vehicles such as the C206 2021 model.
This article explains the issue and the correct solution provided by the engineer.
Problem Description
A customer reported the following issue after purchasing the MB Star C6 with laptop package from OBDII.SHOP:
Customer Feedback
“I bought MB Star C6 with laptop from OBDIISHOP, but I cannot connect with Mercedes C206 2021 year model.”
The device powered on normally, but communication with the vehicle could not be established.
Cause of the Issue
According to the engineer, this is a common issue on some Mercedes-Benz newer models when using:
The problem is usually caused by a missing or outdated security certificate inside the diagnostic software.
Without the correct certificate, the software cannot communicate properly with certain newer Mercedes-Benz vehicles.
Solution
The engineer confirmed that the issue can be solved by remotely installing the required certificate.
Correct Fix
- Remote engineer support is required
- Install or update the Mercedes diagnostic certificate
- Restart the software after installation
- Reconnect the MB Star device to the vehicle
After the certificate installation, the diagnostic tool can communicate normally with the Mercedes-Benz C206 2021 vehicle.
Supported Devices
The solution applies to:
- MB Star C4
- MB Star C5
- MB Star C6
Final Notes
If your MB Star diagnostic tool cannot connect to newer Mercedes-Benz models, do not worry. In most cases, the issue is software certificate related and can be fixed remotely by the engineer.
For more Mercedes-Benz diagnostic tools and automotive diagnostic equipment, visit:
OBDII.SHOP
Website:
https://www.obdii.shop/
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